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Touch Your Heart

Vivo account

There are two methods to register a Vivo account:

1. Visit our official website: http://t.cn/Ey44Aoe. Select your region and enter your Email account>click Next>touch “Send” to get the verification code>enter the code and set the password of your Vivo account.

Warmly Tips: Some Email accounts such as Hotmail might regard the email from Vivo as the spam Email, so please check the Spam box if you cannot find the verification code email in your Inbox.

2. Create a Vivo account in vivoCloud:

a. Open vivoCloud, then select Set an account>Register, type your email in the blank;

b. Touch Obtain verification code;

c. Check your email>copy the verification code>paste it in the Verification code blank>touch Next at the right upper corner;

d. Set the password and log in your account.

Warmly Tips: You can only log into one Vivo account at a time.

 

Please don`t worry, you can follow these methods to retrieve the password of your Vivo account:

1. Visit our official website: http://t.cn/Ey4cwsx. Click “Forgot password?”, then you can retrieve the password through your Email account which you use to register your Vivo account.

2. Retrieve the password of your Vivo account in vivoCloud:

a. Enter vivoCloud, tap Retrieve password in Log in interface or Sign out of account>Forgot password in Vivo account interface;

b. Fill in your Vivo account which you need to retrieve the password of. An authentication email will be sent to your email account;

c. Check the email from Vivo, then input the authentication code, click Next;

d. Reset the password and log in your Vivo account again.

For Funtouch OS 2.6 and lower version, a link will be sent to your Email account. You can click it to reset the password of your vivo account.

 

The Vivo account can only be registered by the Chinese and Indian contact number currently on the phone designed for Chinese users(Chinese Mainland).

But don`t worry, you can register a Vivo account on our official website. Visit our official website: http://t.cn/Ey44Aoe. Select your region and enter your Email account>click Next>touch “Send” to get the verification code>enter the code and set the password of your Vivo account.

Warmly Tips: Some Email accounts such as Hotmail might regard the email from Vivo as the spam Email, so please check the Spam box if you cannot find the verification code email in your Inbox.

Vivo account can be used to back up data such as ContactsSMSWeb bookmarksNotes and Blacklist in vivoCloud. And you can also use it to log in other Vivo apps. The important data generated in the apps will be saved in your Vivo account. In addition, some Vivo services cannot be used until you log in your Vivo account. We highly recommend you register a Vivo account.

We are sorry Vivo account registered by Email account or Indian contact number cannot be closed currently. Hope for your understanding.

You can go to vivoCloud>your Profile and touch your account>Account security>Change security questions to change the security questions.

Warmly Tips: The Security questions of vivoCloud account cannot be changed if you forget the answers.