Touch Your Heart
Touch Your Heart

Top questions

If both phones are Vivo phones:

1. Open EasyShare on your old phone and new phone, select Replacement;

2. Click Old phone and New phone. Old phone will generate a QR code. Use New phone to scan it;

3. Select data you want to transfer to your new phone, then touch Start;

4. Click Done after file transmits completion.

If your old phone is not Vivo phone, download & install Shareit on your old and Vivo phone, then transfer Easyshare to your old phone by using Shareit. And then you can follow the above steps to transfer data.

Warmly Tips: Due to the permission limitation, the apps transferred might not be installed on your phone automatically. You need to go to File Manager>APKs to install

them manually.

Main Specifications:

Screen: 6.53 inch Ultra FullView™ Display, IPS, FHD+

Color: Topaz Blue+Coral Red

Processor: MT6771T Octa-core 2.1GHz

RAM & ROM: 6GB RAM+128GB ROM

Camera: Front 32MP / Rear 12MP(2PD)+8MP(Super Wide-Angle Camera)+5MP(Depth Camera)

OIS: Not supported

EIS: Not supported

Fingerprint: Rear Fingerprint

Smart Button: Supported

Battery: 4000mAh

Dual-band Wi-Fi: Supported

Dual MIC noise cancellation: Supported

SIM Slot: Triple SIM Slot(Nano+Nano+SD card up to 256G)

LDAC: Supported

Apt-X: Supported

IR Remote Control: Not supported

OTG: Supported

Bluetooth: Bluetooth 4.2

NFC: Not supported

Dual 4G: Supported

Fast Charging: Supported(9V/2A,18W)

Hi-Fi: Not supported

Main Features:

Face Access: Not supported

DeepField Audio: Supported

Portrait mode: Portrait mode for front and rear camera

Watermark: Time & Model watermark

AI Body Shaping: Supported

AI Facebeauty: Supported

AI HDR: Supported

AI Night Mode: Supported

Wide Mode: Supported

AI Scene Recognition: Supported

AI Portrait Framing: Supported

AI Filter: Supported

Jovi Image Recognizer: Supported

AR Stickers: Supported

4K video recording: Not supported

Face beauty for video call: Not supported

Smart Launcher: Supported

Jovi Smart Scene: Supported

Jovi Smart Collection: Supported

AI Game mode: Supported

Smart Split: Supported

Always on display: Not supported

1. Adjust the focus until the picture gets clear when shooting;

2. Try to photograph with sufficient light;

3. Do not shake when you are shooting;

4. In low brightness, use Professional mode(Set S(Shutter speed) as 2-4 seconds) or Night mode(Some phones support it) to take photos. Meanwhile, please keep your phone stable(It is very important).

When taking selfies in low brightness, turn on HDR mode(Some phones do not support it);

 

5. In the dark, turn on Selfie Softlight, Smart Screen Flash or rear flash when taking photos;

 

6. If the objects easily move on, you can go to Professional mode and adjust ISO to the larger value, then touch the Shutter button.

Thanks for showing interest in V15 Pro and V15. They are different in some specifications and features. Details are below:

Specifications:

Size: The screen size of V15 Pro is 6.39 inch. The screen size of V15 is 6.53 inch.

Screen: V15 Pro uses the Super AMOLED screen. V15 uses the IPS screen.

Fingerprint: V15 Pro uses In-Display Fingerprint Scanning. V15 uses Rear Fingerprint.

Processor: V15 Pro is powerwed by Snapdragon 675AIE. V15 is powered by MTK 6771T.

Camera: V15 Pro uses 48MP Quad Pixel Sensor(12M HD main camera). V15 uses 12MP(2PD) main camera.

Battery: V15 Pro has a 3700mAh battery. V15 has a 4000mAh battery.

Bluetooth: V15 Pro supports Bluetooth 5.0. V15 supports Bluetooth 4.2.

SIM Slot: V15 Pro uses Dual SIM Slot(It still has an SD slot). V15 uses Triple SIM Slot.

Features:

Face Access: V15 Pro supports Face Access. V15 does not support it.

Face beauty for video call: V15 Pro supports Face beauty for video call. V15 does not support it.

Always on Display: V15 Pro supports Always on Display. V15 does not support it.

It is not necessary to charge your phone fully based on the chemical properties and structure of Li-Ion battery. You can charge it to any levels, then stop charging.

Please don’t worry, there is a way that might help you track your Vivo phone:

1. Go to https://www.google.com/android/find and sign in to your Google Account.

2. If you have more than one device, click the lost device at the top of the screen.

3. The device gets a notification.

4. On the map, see about where the device is.

a. The location is approximate and might not be accurate.

b. If your device can’t be found, you’ll see its last known location, if available.

5. Pick what you want to do. If needed, first click Enable lock & erase.

a. Play sound
Rings your device at full volume for 5 minutes, even if it’s set to silent or vibrate.

b. Lock
Locks your device with your PIN, pattern, or password. If you don’t have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen.

c. Erase
Permanently deletes all data on your device (but might not delete SD cards). After you erase, Find My Device won’t work on the device.
Important: If you find your device after erasing, you’ll likely need your Google Account password to use it again. Learn about device protection.

Note: There are several conditions that need to be fulfilled before locating your phone:

1. Your phone is powered on;

2. Location of your phone is turned on;

3. Your Google account is logged in;

4. Your phone is connected to the Internet

5. Find My Device is activated in Settings(>More settings)>(Security & Privacy>More security settings)Security>Device Manager(Device administrators).

Main Specifications:

Screen: 6.35 inch Halo screen, LCD, HD+

Processor: MT6765/P35 Octa-core 2.3GHz

RAM & ROM: 4GB RAM+ 128GB ROM

Camera: Front 20MP / Rear 13MP(Main Camera)+8MP(AI Super Wide-Angle Camera)+2MP(Depth Camera)

OIS: Not supported

EIS: Not supported

Fingerprint: Rear Fingerprint

Dual-band Wi-Fi: Supported(5.0GHz, 2.4GHz)

SIM Slot: Triple Sim Slot(Nano+Nano+SD card up to 256G)

Bluetooth: Bluetooth 5.0

NFC: Not supported

Dual 4G: Supported

Hi-Fi: Not supported

Main Features:

Face Access: Supported

Use Face for Privacy and app encryption: Supported

Portrait mode: Portrait mode for front and rear camera

Watermark: Time & Model watermark

AI Facebeauty: Supported

Wide Mode: Supported

AI Scene Recognition: Not supported

AR Stickers: Not supported

4K video recording: Not supported

Face beauty for video call: Not supported

AI Game mode: Supported

The battery capacity of Y17 is 5000mAh and it supports Dual-Engineer Fast Charging(9V, 2A).

There are some reasons that can cause the phone to lag or hang. Please refer to the methods below for help:

1. When available RAM is insufficient, it is easy to cause the lagging issue. We suggest you close apps running in the background more often and disable Autostart except for the apps frequently used;

2. When the most space of the system or SD card is occupied, the lagging issue is easy to happen. You can follow these steps to release the space of your phone and SD card:

a. Enter i Manager>Space cleanup(management) to clean up the cache more often;

b. Remove the apps you infrequently use;

c. Back up media and document files in Cloud Drive, and then remove them from your phone and SD card;

3. Update is usually meant to optimize the system’s compatibility and stability for the newly released phone. It can optimize the existing problems or system bugs. We suggest you update your phone to the latest version;

4. Some third-party apps can also make the phone lag. We suggest you download the apps from Play Store or V-Appstore and keep them the latest version;

5. Low power mode saves power by reducing the performance of the phone. When lagging or hanging, do not turn on Low power mode.

If above measures are not effective, please access Settings>More settings>Backup & Reset>Erase all data>Reset phone. It will delete data on your phone, please back up your important data before doing it.

If the issue still exists, please feel free to contact us or seek help from our service center.

Main Specifications:

Screen: 6.39 inch Ultra FullView™ Display, Super AMOLED, FHD+

Color: Topaz Blue+Coral Red

Processor: Qualcomm Snapdragon 675AIE Octa-core 2.0GHz

RAM & ROM: 8GB RAM + 128GB ROM

Camera: Front 32MP / Rear 48MP Quad Pixel Sensor(12MP HD main camera) Pixel)+8MP(Super Wide-Angle Camera)+5MP(Depth Camera)

OIS: Not supported

EIS: Not supported

Fingerprint: In-Display Fingerprint Scanning

Smart Button: Supported

Battery: 3700mAh

Dual-band Wi-Fi: Supported

Dual MIC noise cancellation: Supported

SIM Slot: Dual SIM Slot+SD slot(Nano+Nano+SD card up to 256G)

LDAC: Supported

Apt-X: Supported

IR Remote Control: Not Supported

OTG: Supported

Bluetooth: Bluetooth 5.0

NFC: Not supported

Dual 4G: Supported

Fast Charging: Supported(9V/2A,18W)

Hi-Fi: Not supported

Main Features:

Face Access: Supported

Use Face for Privacy and app encryption: Supported

Facial Payment: Not supported

DeepField Audio: Supported

Portrait mode: Portrait mode for front and rear camera

Watermark: Time & Model watermark

AI Body Shaping: Supported

AI Facebeauty: Supported

Super HDR: Supported

AI Night Mode: Supported

Wide Mode: Supported

AI Scene Recognition: Supported

AI Portrait Framing: Supported

AI Filter: Supported

Jovi Image Recognizer: Supported

AR Stickers: Supported

4K video recording: Supported

Face beauty for video call: Supported

Smart Launcher: Supported

Jovi Smart Scene: Supported

Jovi Smart Collection: Supported

AI Game mode: Supported

Smart Split: Supported

Always on display: Supported