Touch Your Heart
Touch Your Heart

System update

The system update cannot be stopped once it starts. And if you force to end update, it might damage your phone. We suggest you not to try it.

You can go to Settings>System update to check for the new version. Currently, there is no specific timeline for the update. Please be assured that we will push it to you once available.

Funtouch OS 9.0 is based on Android P and there are some new amazing features and changes in this version:

1. Design: Funtouch OS 9.0 uses a new UI design and color combination to make it look better and more distinctive.

2. Settings: The Search function is added to Settings. Now you can quickly search for the corresponding option.

3. Wi-Fi Hotspot: In previous versions, if the Wi-Fi Hotspot is not connected within 2 minutes, it will be automatically closed. Now you can enter the Settings>Personal Hotspot>Turn off hotspot automatically when no connection is made to set the Auto-off time.

4. Smart Split: Smart Split based on Android P supports more apps. You can find these apps in Settings>Smart Split>Apps recommended to use split screen.

5. Power Consumption History Graph: In Funtouch OS 9.0, the Power Consumption History Graph returns again. You can check the power changes by going to Settings>Battery>Power consumption ranking.

6. Game Cube: The updated Game mode supports more functions, such as Prevent accidental touchesPerformance preferred, and Esports Mode(Esports Mode is only supported by some devices), making your gaming experience more enjoyable.

7. Easy Touch: The updated Easy Touch supports to add the apps frequently used and richer shortcuts such as Jot down, Calculator, Screenshot, etc. You can turn it on in Settings>More Settings>Easy Touch.

8. Notification Floating Preview: The notification floating preview is displayed in the form of a floating window which no longer occupies the entire area of the top, giving you a better experience.

9. Messages: Messages supports identifying malicious websites, risky links and other information contained in messages which are identified by i Manager.

10. Phone: Now, Phone is able to identify the country calling code.

Other more features and changes are waiting for you to discover.

The system update is launched irregularly. Please be assured, you will receive the notification if there is a new update.

Update is usually meant to optimize the system’s compatibility and stability for the new released phone. It can optimize the existing problems or system bugs. Some updates will add new features or adjust the current design to optimize the operating experience. The update will not reduce the performance of the phone, nor will it delete the original data in the phone. So we suggest you update your phone to the latest version.

We are so happy to tell you that V11, V11i, X21, V9 will be updated to Funtouch OS 9.0 based on Android P. However, there is no specific date information currently. Please stay tuned to our social media channels for hot news. Highly appreciate your support and patience.

Vivo phones with Android O and higher version support Project Treble.

Warmly Tips: V7 & V7+ do not support Project Treble.

1. Enter *#*#001#*#* on the dial pad, find is root=. If is root=1, you need to flash the firmware to recover the system, then you can install it normally;

2. If is_root=0, follow these steps for a try:

a. Change another network or connect to the more stable Wi-Fi, then download & install the update for a try.

b. Clear the data of Download manager and System update.
If it still exists, please seek help from our service center.

Please be assured that “Restore(Reset) all settings” cannot restore the system version to the original one. If you want to install the original version, please seek help from our service center.

Warmly Tips: Limited by Android 8 and higher version, the phones with Android 8 and higher version cannot flash the lower version.

Update is usually meant to optimize the system’s compatibility and stability for the new released phone. It can optimize the existing problems or system bugs. Some updates will add new features or adjust the current design to optimize the operating experience. The update will not reduce the performance of the phone, nor will it delete the original data in the phone. You don`t have to install the system update, however, considering above situations, we suggest you update your phone to the latest version.

Update is usually meant to optimize the system compatibility and stability for the new released phone. It can optimize the existing problems or system bugs. As the system of your phone is better optimized, the updates will get slow. Your understanding is highly appreciated.

Under System repair mode, you can download and install the firmware for your phone to repair the system.

Power off your phone, then simultaneously long press the Power button and Volume up button to enter Fastboot mode. Select Recovery mode by pressing Volume down button, then press Power button to enter Recovery mode, and you will find System repair mode.

For the phones with the 16:9 display screen, power off your phone, then simultaneously long press the Power button and Volume up button at the same time to enter Recovery mode, and you will find System repair mode.

You can go to Settings>More settings>About phone>Android security patch level to check the date of your device`s latest security patch. The date on the security patch is not the date at which you might have received Google`s security patch, but the day the patch was first released — in most cases, you’ll receive the patch at a later date than the released date.

Please don`t worry, you can follow these steps to solve it:

1. Clear the data of Download manager and System update;
2. Change other network or connect to the more stable Wi-Fi, then download system update for a try;
3. Access to Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.

If above measures are not effective, please feel free to contact us.

Security patch refers to the supporting data in order to fix or improve it. It comprises of fixing security vulnerabilities as well as other bugs. Like the data that has received the paramount differences, security also received the same importance. While a security patch is implemented in an android device, it makes the security part faster, but what it looks for the permission for location, using camera, etc.

Please don`t worry, Android security patch comes along with the system update. When pushing the new update, we will update your device`s Android security patch simultaneously.

Please don’t worry, you can follow these methods to solve it:

1. Reboot your phone;

2. Clear the data of Download manager and System update;

3. Change another stable network, then check again;

4. Go to Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.

If above methods are not effective, please feel free to contact us.

beta release usually means that the system has had all of the major known issues fixed but has not been tested enough for an official release. Your feedback can will be helpful.

An official or open release usually means that the system has gone through a rigorous quality assurance process and that all major technical issues have been identified and resolved. This means that the system is now fully functional, debugged and ready to be released to the general public.

Please don`t worry, here are some helpful methods for you:

1. Reboot your phone, then try again;

2. Clear the data of Download manager and System update;

3. Change another stable network, then try again;

4. Access Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.

If above measures are not effective, please feel free to contact us.