Touch Your Heart
Touch Your Heart

Messages issues


Go to Messages>click Menu button on the left of Home button>More>Settings>Current storage usage, then you can know the number of messages stored in your phone.

Warmly Tips: It cannot be checked in Funtouch OS 3.0 and higher version.

We regret to tell you that our current phones do not support this feature currently. If you really need, please feel free to give us a feedback.

If the message cannot be sent out successfully, there will be a exclamation symbol. You can try to send it again. If the issue still exists, please refer to the methods as below:

1. Change a place for the stronger signal, then try again;

2. Check if the SIM card owed. You can insert your SIM card into another phone or change another SIM card to check it;

3. Enter Settings>Messages>SMS center number(For Funtouch OS 2.6 and lower version, go to Messages app>touch Menu button on the left of Home button>More>Settings>SMS center number), check if the number is correct(You can check the correct number online or consult your carrier);

4. Update your phone to the latest version;

5. Go to Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.

If above methods are not effective, please feel free to contact us or seek help from our service center.

We regret to tell you our phones don`t support this feature currently.

If SMS authority is disabled, the third-party app cannot send messages. Please turn on the SMS permission of the app, then check again.

Currently, only some phones such as V7 support to sort the notifications and messages.

The size of a message cannot exceed to 6k. If the message is too long, you can divide it into two.

There is no limit on storing messages. You can store your messages as you want, so long as the available space of your phone storage is sufficient.

They might be sent by the third-party apps. You can follow the steps to forbid the apps from sending messages to solve it:

For Funtouch OS 2.6 and higher version, go to Settings>More settings>App manager(Applications>Installed)>the apps>Permission, disable SMS, then check again.

For Funtouch OS 2.5 and lower version, go to i Manager>App manager>Authority manager>SMS>forbid the apps from sending SMS. Then check gain.

Currently, only Vivo phones sold in Taiwan support this feature. If you need it, please give us a feedback.

For Funtouch OS 3.0 and higher version, you can go to Settings>Messages>Delivery report to turn it on.

For Funtouch OS 2.6 and lower version, you can go to Messages>touch left button(on the left of Home button)>More>Settings>Delivery report to turn it on, then you can get “deliver report” notification.

The messages are arranged in chronological order and it couldn’t be arranged manually or intelligently.

As there is a limit of the characters which cannot be more than 1000, you cannot forward long messages to others. We suggest you divide it into two, then send them.

It depends on your carrier. Please contact your carrier for the details.

Yeah, there is a word limitation of the message. However, it varies from different carriers. You can consult your carrier for the detailed information.