Messages communication

Please don`t worry, here are some helpful methods for you:

1. Consult your carrier if you SIM card has enough balance;

2. Check if SMS center number is correct(For the correct SMS center number, you can consult your carrier or search it online):

For Funtouch OS 9.0 and higher version, go to Settings>System app settings>Messages>select your SIM card>More settings>SMS center number.

For Funtouch OS 3.0 and higher version, go to Settings>Messages>SMS center number.

For Funtouch OS 2.6 and lower version, go to Messages>press Menu button on the left of Home button>More>Settings>SMS center number.

3. Check if the signal is weak. If yes, change another place or time and try again;

4. Check if it happens to all contacts. If not, please check if your contact number is added into Blacklist by your friend;

5. Clear the data of Messages;

6. Insert your SIM card to another phone to check if there is the same issue. If yes, we recommend you change an SIM card;

7. Insert another SIM card from the same carrier into your phone to check if there is the same issue. If not, we recommend you change an SIM card;

8. Updateyour phone to the latest version;

9. Restore(Reset) all settings. Don`t worry, no data or media will be deleted.

If it still exists, please seek help from our service center.

You can follow the methods below to solve it:

1. Check the mobile coverage/reception indicator on your handset. You should have a steady 1 to 2 (or more) bar of 2G, 3G or 4G coverage.

2. Consult your carrier and make sure this service is enabled;

3. Clear the data of Messages;

4. Enter Settings>More settings>Backup & reset>Restore(Reset) all settings.

If above measures are not effective, please feel free to contact us.

Please don`t worry, here are some helpful methods for you:

1. Insert your SIM card to other phones, then send messages to check if there is the same issue. If yes, please don`t worry, it is probably caused by the unstable network;

2. Insert into other SIM card from the same carrier, then send messages to check if there is the same issue. If not, we recommend you change an SIM card;

3. Clear the data of Messages;

4. Upgrade your phone to the latest version;

5. Access to to Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.

If above measures are not effective, please feel free to contact us.

Please don`t worry, you can follow these methods to solve it:

1. Check if the signal is weak. If yes, let your friend send you messages when the signal recovers for a try;

2. If it happens frequently, please insert your SIM card into another phone to check if there is the same issue. If yes, we suggest you change an SIM card;

3. Update your phone to the latest version;

4. Clear the data of Messages;

5. Access Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.

If above measures are not effective, please seek help from our service center.

Please don`t worry, here are some helpful methods for you:

1. Consult your carrier if you SIM card has enough balance;

2. Check if SMS center number is correct(For the correct SMS center number, you can consult your carrier or search it online);

For Funtouch OS 9.0 and higher version, go to Settings>System app settings>Messenger>select your SIM card>More settings>SMS center number.

For Funtouch OS 3.0 and higher version, go to Settings>Messages>SMS center number.

For Funtouch OS 2.6 and lower version, go to Messages>press Menu button on the left of Home button>More>Settings>SMS center number.

3. Check if the signal is weak. If yes, change another place or time and try again;

4. Check if it happens to all contacts. If not, please check if the contact number is added into Blacklist on your phone;

5. Clear the data of Messages;

6. Insert your SIM card to another phone to check if there is the same issue. If yes, we recommend you change an SIM card;

7. Insert another SIM card from the same carrier into your phone to check if there is the same issue. If not, we recommend you change an SIM card;

8. Update your phone to the latest version;

9. Restore(Reset) all settings. Don`t worry, no data or media will be deleted.

If it still exists, please seek help from our service center.

Please don`t worry, it is normal. Since the message communication uses 2G or 3G network, the signal switches to 3G or 2G when a message comes. If you are using VoLTE network, the signal will stay VoLTE or HD when a message comes.