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Touch Your Heart

Lock screen password

For Funtouch OS 3.1 and higher version: Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security)>Screen lock>Choose Pattern to set the Pattern password.

For Funtouch OS 3.0: Go to Settings>Security(Fingerprints and passwords)>Change password>enter the old password>touch Password options>Choose Pattern to set the Pattern password.

For Funtouch OS 2.6 and lower version: Go to Settings>Security(Fingerprints and passwords)>Screen lock>enter the old password>select Pattern to set the Pattern password.

If you can enter your phone:

For Funtouch OS 3.0 and higher version:

1. Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security) to disable Lock screen password;

2. Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security) to disable Privacy and app encryption;

3. Reset your screen lock password and change the security or verification questions.

For Funtouch OS 2.6 and lower version: Go to Settings>Fingerprints and passwords(Security)>Lock screen password, select None.

Then you can reset your screen lock password and change the security or verification questions.

If you cannot enter your phone, please take the receipt, warranty card and your ID to our service center for further assistance.

Please don`t worry, you can perform below steps to change the screen unlock password:

1. Enter lock screen interface;

2. Mistype the password for 5 times;

3. Touch Forgot, enter the answers of Security questions to retrieve the lock password.

If you forget the answers of the Security Questions, please take your receipt and warranty card to our service center for further assistance.

Kindly ReminderFor the phones with FEB Encryption Technology, there is no Forgot” option on the lock screen interface. Please take your phone, receipt and warranty card to our service center for further assistance.

If you can enter your phone:

For Funtouch OS 3.0 and higher version: Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security)>turn off Lock screen password and Privacy and app encryption, then you can reset the security questions.

For Funtouch OS 2.6 and lower version: Go to Settings>Fingerprints and passwords(Security)>Screen lock>select None. Then you can reset the security questions.

If you cannot enter your phone, please take the receipt, warranty card and your ID to our service center for further assistance.

Please don`t worry, you can perform Wipe data again to fix it. If it does not work, please feel free to contact us or seek help from our service center.

You can go to Settings>(More settings>)Security>Screen lock>Password>select Mixed password, then you can set more digits.

For Funtouch OS 3.1 and higher version: Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security)>Screen lock>Choose none to disable it.

For Funtouch OS 3.0: Go to Settings>Security(Fingerprints and passwords)>turn off Use the screen lock>enter the old password to disable it.

For Funtouch OS 2.6 and lower version: Go to Settings>Security(Fingerprints and passwords)>Screen lock>enter the old password>select None to disable it.

For Funtouch OS 3.1 and higher version: Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security)>Screen lock>Choose none to disable it.

For Funtouch OS 3.0: Go to Settings>Security(Fingerprints and passwords)>touch Disable the lock screen password>enter the old password to disable it.

For Funtouch OS 2.6 and lower version: Go to Settings>Security(Fingerprints and passwords)>Screen lock>enter the old password>select None to disable it.

Please don`t worry. Go to Settings>(More settings)>(Security & Privacy>Other security settings)Security>Clear credentials, touch Clear credentials, then try again.

Our phones do not support to set two lock screen passwords. But you can set a lock screen password and a Visitor mode password if the software version of your phone is below Funtouch OS 3.0.

Yes, you can set the Face Access, Fingerprint and Pattern or Pin password at the same time.

Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security)>turn on/off Make pattern visible(Display the pattern track) to display or hide the pattern track.