How to set Pattern password?
For Funtouch OS 3.1 and higher version: Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security)>Screen lock>Choose Pattern to set the Pattern password.
For Funtouch OS 3.0: Go to Settings>Security(Fingerprints and passwords)>Change password>enter the old password>touch Password options>Choose Pattern to set the Pattern password.
For Funtouch OS 2.6 and lower version: Go to Settings>Security(Fingerprints and passwords)>Screen lock>enter the old password>select Pattern to set the Pattern password.
How to change Security questions of Lock screen password?
If you can enter your phone:
For Funtouch OS 3.0 and higher version:
1. Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security) to disable Lock screen password;
2. Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security) to disable Privacy and app encryption;
3. Reset your screen lock password and change the security or verification questions.
For Funtouch OS 2.6 and lower version: Go to Settings>Fingerprints and passwords(Security)>Lock screen password, select None.
Then you can reset your screen lock password and change the security or verification questions.
If you cannot enter your phone, please take the receipt, warranty card and your ID to our service center for further assistance.
What should I do if I forget the screen unlock password?
Please don`t worry, you can perform below steps to change the screen unlock password:
1. Enter lock screen interface;
2. Mistype the password for 5 times;
3. Touch Forgot, enter the answers of Security questions to retrieve the lock password.
If you forget the answers of the Security Questions, please take your receipt and warranty card to our service center for further assistance.
Kindly Reminder: For the phones with FEB Encryption Technology, there is no “Forgot” option on the lock screen interface. Please take your phone, receipt and warranty card to our service center for further assistance.
What should I do if I forget the lock screen password?
Due to the inherent design of FBE Encryption Technology, the device cannot obtain data before it is unlocked. Therefore, vivo phones using FBE Encryption Technology do not have the “Forgot password for the lock screen password” feature. It is recommended that you try to remember your lock screen password. At the same time, in order to strengthen your memory, if the lock screen password is not used every three days, when unlocking, the system will ask you to enter the lock screen password to unlock. The Fingerprint and Face Access can be used normally after unlocking.
If you have forgotten your lock screen password, you can bring your vivo phone and invoice to our service center for assistance. Please be assured that we will help you with it.
For phones that are not with FBE encryption technology, please don`t worry, you can perform steps below to change the lock screen password:
1. Enter lock screen interface;
2. Mistype the password for 5 times;
3. Touch Forgot, enter the answers of Security questions to retrieve the lock password.
If you forget the answers of the Security Questions, please take your receipt and warranty card to our service center for further assistance.
What should I do if I forget the answers to security questions of the lock screen password?
If you can enter your phone:
For Funtouch OS 3.0 and higher version: Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security)>turn off Lock screen password and Privacy and app encryption, then you can reset the security questions.
For Funtouch OS 2.6 and lower version: Go to Settings>Fingerprints and passwords(Security)>Screen lock>select None. Then you can reset the security questions.
If you cannot enter your phone, please take the receipt, warranty card and your ID to our service center for further assistance.
After Wipe data, phone enters “Please Input the unlock password” interface. What should I do?
Please don`t worry, you can perform Wipe data again to fix it. If it does not work, please feel free to contact us or seek help from our service center.
How to set 6-Digit Password if my phone does not support it?
You can go to Settings>(More settings>)Security>Screen lock>Password>select Mixed password, then you can set more digits.
How to disable Lock screen?
For Funtouch OS 3.1 and higher version: Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security)>Screen lock>Choose none to disable it.
For Funtouch OS 3.0: Go to Settings>Security(Fingerprints and passwords)>turn off Use the screen lock>enter the old password to disable it.
For Funtouch OS 2.6 and lower version: Go to Settings>Security(Fingerprints and passwords)>Screen lock>enter the old password>select None to disable it.
How to disable the Lock screen password?
For Funtouch OS 3.1 and higher version: Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security)>Screen lock>Choose none to disable it.
For Funtouch OS 3.0: Go to Settings>Security(Fingerprints and passwords)>touch Disable the lock screen password>enter the old password to disable it.
For Funtouch OS 2.6 and lower version: Go to Settings>Security(Fingerprints and passwords)>Screen lock>enter the old password>select None to disable it.
Why can I not select None and Slide in Screen lock? They are gray.
Please don`t worry. Go to Settings>(More settings)>(Security & Privacy>Other security settings)Security>Clear credentials, touch Clear credentials, then try again.
Can I set two lock screen passwords?
Our phones do not support to set two lock screen passwords. But you can set a lock screen password and a Visitor mode password if the software version of your phone is below Funtouch OS 3.0.
Can I set Face Access, Fingerprint, Pin or Pattern as the screen unlocking password simultaneously?
Yes, you can set the Face Access, Fingerprint and Pattern or Pin password at the same time.
How to hide or display the pattern track?
Go to Settings>Fingerprint, face and password(Face and password)(Fingerprints and passwords)(Security)>turn on/off Make pattern visible(Display the pattern track) to display or hide the pattern track.