Touch Your Heart
Touch Your Heart

Find my phone

Please don’t worry, there is a way that might help you track your Vivo phone:

1. Go to https://www.google.com/android/find and sign in to your Google Account.

2. If you have more than one device, click the lost device at the top of the screen.

3. The device gets a notification.

4. On the map, see about where the device is.

a. The location is approximate and might not be accurate.

b. If your device can’t be found, you’ll see its last known location, if available.

5. Pick what you want to do. If needed, first click Enable lock & erase.

a. Play sound Rings your device at full volume for 5 minutes, even if it’s set to silent or vibrate.

b. Lock Locks your device with your PIN, pattern, or password. If you don’t have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen.

c. Erase Permanently deletes all data on your device (but might not delete SD cards). After you erase, Find My Device won’t work on the device.

Important: If you find your device after erasing, you’ll likely need your Google Account password to use it again. Learn about device protection.

Note: There are several conditions that need to be fulfilled before locating your phone:

1. Your phone is powered on;

2. Location of your phone is turned on;

3. Your Google account is logged in;

4. Your phone is connected to the Internet

5. Find My Device is activated in Settings(>More settings)>(Security & Privacy>More security settings)Security>Device Manager(Device administrators).

Currently, our phones cannot be located through IMEI code. If you cannot locate your phone through Find My Device, we recommend that you can report loss of the SIM card at the operator and change the password of your accounts to avoid more loss.

Currently, our phones cannot be locked through IMEI code.

First of all, make sure you’ve added a Google Account to your Android device and Find My Device is enabled. To use Find My Device, your lost device must:

1. Be turned on

2. Be signed in to a Google Account

3. Be connected to mobile data or Wi-Fi

4. Be visible on Google Play

5. Have Location turned on

6. Have Find My Device turned on

Remotely find, lock, or erase

1. Go to https://www.google.com/android/find and sign in to your Google Account;

2. If you have more than one device, click the lost device at the top of the screen;

3. The device gets a notification;

4. On the map, see about where the device is;

5. The location is approximate and might not be accurate.

If your device can’t be found, you’ll see its last known location, if available.

Pick what you want to do. If needed, first click Enable lock & erasethen click Erase. This operation will permanently delete all data on your device (but might not delete SD cards). After you erase, Find My Device won’t work on the device.

Important: If you find your device after erasing, you’ll likely need your Google Account password to use it again.

1. Add a Google account on your phone;

2. Go to Settings>(More settings>)(Security & Privacy>More security settings)Security>Device Manager(Device administrators), select “Find My Device” to enable and activate this feature;

3. Turn on Location and network on your phone, then you can locate your phone on this website: https://www.google.com/android/find.

Currently, our phones cannot be located through SN code. If you cannot locate your phone through Find My Device, we recommend that you can report loss of the SIM card at the operator and change the password of your accounts to avoid more loss.

We regret to tell you that your phone cannot be located once its data is wiped out.

We regret to tell you the phone cannot be located or tracked if it has been flashed.

Currently, our phones cannot be locked through SN code.

The phones with the Chinese version mainly face the Chinese Mainland users. If Vivo account we log in is not registered by the Chinese contact number, Find My Phone cannot be enabled. Hope for your understanding.

However, you can enable and use Find My Device of Google on your phone.

Yeah. You can follow these steps to set up a contact number:

1. Go to https://www.google.com/android/find and sign in to your Google Account.

2. If you have more than one device, click the lost device at the top of the screen.

3. Click “SECURE DEVICE”, then you can set up a contact number which will display on the lock screen interface.

Go to Settings>(More settings>)(Security & Privacy>More security settings)Security>Device Manager(Device administrators), deselect Find My Device to disable it.