The pictures in Albums are damaged. What should I do?
Please don`t worry, here are some helpful methods for you:
1. Reboot your phone. The files will be read again. Then go to Albums to check if pictures display normally;
1. If the pictures are saved in SD card, please insert your SD card into another phone to check if the pictures can display normally. If not, we suggest you change an SD card;
2. If the pictures are saved in your phone, continue performing the steps below:
a. Make sure the pictures are not damaged. You can check if they can display in the third-party File Manager apps such as ES File Explorer File Manager;
b. Clear the data of Camera;
c. Make sure the version of your phone is latest;
d. Go to Settings>More settings>Backup and reset>Restore(Reset) all settings. Please be assured, no data or media will be deleted.
If above measures are not effective, please seek help from our service center.
I cannot see pictures or screenshots in Albums. What should I do?
Please don`t worry, you can perform below steps to fix this issue:
1. Reboot your phone. The files will be read again. Then go to Albums to check if the files can be seen;
2. If the pictures are saved in SD card, please insert your SD card into another phone to check if the pictures can be seen. If not, we suggest you change an SD card;
3. Currently, our phones support the picture with png, jpg, bmp, gif format. If your pictures are not included, we suggest you download & install the third-party apps such as ES File Explorer File Manager to check it;
4. Make sure the pictures are not accidentally deleted. You can check if they can be seen through the third-party apps such as ES File Explorer File Manager;
5. Clear the data of Camera;
6. Upgrade your phone to the latest version;
7. Go to Settings>More settings>Backup and reset>Restore(Reset) all settings, no data or media will be deleted.
What is Album Thumbnails?
It is just small images of your big images files located in your device gallery. If you delete them once then your phone will again create them but this time it will be less in size. Deleting thumbnails is will hardly affect your system. Completely safe to go ahead with.
Why can I not delete the pictures and videos?
Please don`t worry, here are some helpful methods for you:
1. Reboot your phone, then try again;
2. If they are encrypted, please decrypt them, then try again;
3. If the pictures and videos are saved in SD card, please insert it into another device, then try to delete the files for a try. If the SD card cannot be written, the files cannot be deleted. You can format it to fix this issue;
4. Clear the data of Albums or Videos;
5. Access Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.
If the issue still exists, please feel free to contact us.
Why do the pictures turn blurred when I zoom them out?
Please don`t worry, it is normal. The pixels per inch of the photo will get less when you zoom it out. That is why it gets blurred when you zoom out the photo.
Why can I not find the videos in Albums?
Only the videos shot by the phone and the screen recordings display in Albums. For other videos, you can view them on Videos or File Manager.
Warmly Tips: Videos app can support to play the videos in avi, MP4, 3gp, wmv format. For the videos in other formats, you can download & install the third-party apps such as MX Player to view them.
Why can Gif pictures not be played?
Our phones support to play Gif pictures. For this issue, generally, there are several reasons below:
1. The size of the Gif picture is large. We recommend you download & install the third-party apps such as DU GIF Make to play it. After installation, please go to File Manager and find the Gif picture, then press and hold it until Menu options occur. Select More>Open with>Du GIF Make(or other GIF apps) to play it.
2. The storage location of the Gif picture cannot be read by Albums. You can move it to DCIM>Camera folder, then touch it to play for a try.
Why are there many picture caches?
Sometimes, we will find some pictures which are not saved or taken by us. These pictures are generally created by the third-party apps. You can go to Albums>Other albums, find and delete the albums with these pictures. Moreover, you can download & install the third-party clean apps to clean picture caches.