Is it free to update my phone at Vivo service center?
Yes, it is totally free to update your phone at our service center.
Which free services does Vivo service center provide?
We are glad to tell you that our service center provides the free services below:
1. Update your phone;
2. Recover the system;
3. Clean your phone.
Does Vivo support Carry-in Service?
Carry-in Service is supported in some countries and regions currently. For details, please contact our local service center.
How to check if the parts such as the battery, charger, are authentic?
Please visit our service center near you, our engineers will help you check if they are authentic.
How to check if the hardware of my phone is damaged or not?
Generally speaking, if the phone can work normally, that means the hardware of your phone is in good conditions. If you are still worried, you can go to our service center for comprehensive detection.
What is the charge policy if I repair my phone at Vivo service center?
If your phone is under warranty and the faults are not caused artificially, it can be repaired freely at our service center. If the warranty runs out or the faults are caused artificially, our service center will only bill you for parts.
How to check if my phone is authentic?
You can check if your phone is authentic on our official website. If you have any questions during this process, please feel free to contact us.
For more accurate result, you can take your phone and phone box to our service center.
How to maintain my phone if I don`t use it for a long time?
Charge your phone to 60%-80%(Please do not charge it fully), then place it in a dry and cool temperature. Over a period of time, charge it again. Make sure the battery capacity is not low.
What should I do if I am far away from the service center?
Please don’t worry, you can bring your phone to the store where you purchase our phone, and ask the promoter to help deliver your phone to the nearest service center for you instead.
How to check if my phone is the retreading machine?
Please visit our service center and our engineers can help you check it.
Is it free to recover my rooted phone at Vivo service center?
Yes, it is free to recover your rooted phone at our service center.
How to inquire about the Maintenance Schedule?
Currently, Maintenance Schedule Online System is under construction. During this time, you can contact our our service center for details.
How to check if my phone is authentic without SN code?
You can check if your phone is authentic by typing the IMEI code of your phone on our official website.
For the IMEI code, you can enter *#06# on the dial pad or go to Settings>More settings>About phone to find it.
For more accurate information, please take your phone and the phone box to our local service center.
