Touch Your Heart
Touch Your Heart

How to perform Wipe data?

Warmly Tips: Wipe data will delete data on your phone. If possible, please back up your important data before performing it.

For the Fullview Display phones:

a. Power off your phone, then press and hold Power button and Volume up button simultaneously until Vivo logo appears to enter Fastboot mode. Select Recovery mode by pressing Volume down button and enter it by pressing Power button;

b. Touch Wipe data>Wipe data>Wipe data. Then select Reboot system to reboot your phone.

For the phones with the 16:9 display screen:

a. Power off your phone, then press and hold Power button and Volume up button simultaneously until Vivo logo appears to enter Recovery mode;

b. Touch Wipe data>Wipe data>Wipe data. Then select Reboot system to reboot your phone(For Funtouch OS 2.0 and lower version, select Recovery mode by pressing Volume down button, enter it by pressing Power button. Then select wipe data/factory reset>wipe data>wipe data, and then select reboot system now to reboot your phone).