Wifi

We have many phones that can support Dual Frequency Wi-Fi such as X20, X20 Plus, V9, V9 Youth, X21 and so on. If you are not sure whether your phone supports Dual Frequency Wi-Fi, you can check it on our official website or directly contact us.

Please don`t worry, generally, it is normal under these situations:

1. Wi-Fi cannot connect to Internet;

2. The password of Wi-Fi is changed;

3. The apps are restricted to use Wi-Fi network.

Here are some helpful methods that can help you check and solve this issue:

1. Delete the Wi-Fi, then connect to it again;

2. Use other devices to connect to the Wi-Fi, then surf the Internet to check if there is the same issue. If yes, we recommend you connect to other Wi-Fi;

3. Go to i Manager>Data monitor>Network management to check if the apps are restricted to use Wi-Fi network;

4. Update your phone to the latest version;

5. Clear the data of Wi-Fi;

6. Access to Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.

If the issue still exists, please feel free to contact us.

There are two ways that can help you with it:
1. Go to Settings>Wi-Fi, select the Wi-Fi you want to delete, then touch Forget to delete it;

2. Clear the data of Wi-Fi to delete the connection logs.

Please don`t worry, these steps below may help you:

1. Make sure your device is not restricted by the router. You can reset your router to avoid it;

2. If there are too many devices connected, it might be difficult to connect to Wi-Fi. I recommend you try several times;

3. Update your phone to the latest version;

4. Clear the data of Wi-Fi;

5. Access to Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted;

6. Connect to other Wi-Fi to check if there is the same issue. If yes, please seek help from our service center.

Please don`t worry, here are some helpful methods for you:

Generally, if the broadband network speed is slow, or there are too many devices connected, or the Wi-Fi signal is weak, the Wi-Fi network speed might not be fast. If this issue only happens to your phone, please follow these steps for a try:
1. Update your phone to the latest version;
2. Delete Wi-Fi, then connect to it;

3. Clear the data of Wi-Fi;

4. Reset the router, then connect to Wi-Fi;

5. Access to Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.

If above measures are not effective, please feel free to contact us.

There might be security issues if your phone is using Public Wi-Fi. Accessing the web from a Wi-Fi Hotspot is not always secure, which could be an issue if you are dealing with sensitive information such as bank details and important passwords or working over a business network. So when you need to connect to network to handle with something important, we recommend you use Data network.

Dual Frequency Wi-Fi means it can support both 2.4 GHz and 5 GHz channels.

Our Vivo phone does not support this feature currently. However, you can go to Settings>Wi-Fi>Advanced settings>Wi-Fi sleep policy, turn on Enter the sleep mode when the screen is off. When the screen is off, Wi-Fi will be turned off automatically.

For Funtouch OS 2.6 or lower version, enter Settings>Wi-Fi>Press the Menu button on the left of the Home button>Advanced settings>>Wi-Fi sleep policy to choose “Enter the sleep mode when the screen is off”.

Our phones cannot support to use wireless LAN. If the Wi-Fi part in your phone is damaged, please don`t worry, it can be repaired at our service center.

Please don`t worry, go to Settings>Wi-Fi, scroll down, touch Advanced, turn on Scanning always available. Then the notification won`t pop up.

You can go to Settings>Wi-Fi>Advanced settings>Wi-Fi sleep policy, then choose Always on.

Bluetooth is designed to work on 2.4GHz and also most popular Wi-Fi routers are configured to broadcast their signal on the same frequency by default. When they use the same channels simultaneously, the Wi-Fi network speed might get slow.

If your phone supports 5GHz Wi-Fi and your router can set 5GHz frequency, you can connect to 5GHz Wi-Fi to avoid this issue.

It means the current Wi-Fi is not in good condition. We recommend you connect to it again or change another Wi-Fi.

You can go to Settings>Wi-Fi>Advanced settings>Wi-Fi sleep policy to set Enter the sleep mode when the screen is off. When the screen is off, Wi-Fi will be turned off automatically.

For Funtouch OS 2.6 or lower version, enter Settings>Wi-Fi>Press the Menu button on the left of the Home button>Advanced settings>>Wi-Fi sleep policy to choose “Enter the sleep mode when the screen is off”.

Please go to Settings>Wi-Fi>Advanced settings>Wi-Fi sleep policy>choose Always on for a try, then try again.

For Funtouch OS 2.6 or lower version, enter Settings>Wi-Fi>Press the Menu button on the left of the Home button>Advanced settings>>Wi-Fi sleep policy to choose “Always on”.