Touch Your Heart
Touch Your Heart

Warranty Policy

Customers who purchase a Vivo handset may replace it within 15 days, and will receive 1 year of free maintenance, and 6 Months Local Replacement Warranty for the battery, earphone, SD card, charger and USB cable from the purchase date if there are any functional faults(For details, please refer to warranty terms or contact our service center).

The Screen-broken Insurance service is available in our some markets. For the specific Screen-broken Insurance service information, please contact our local service center.

The Screen-broken Insurance service is available in our some markets. For the specific Screen-broken Insurance service information, please contact our local service center.

If the warranty has past, our service center only charges for the parts. If no parts need to be replaced, the repair is free.

Our phones apply to the integrated design. The display and the screen glass are attached together. If the screen is broken, it is necessary to replace the screen glass and display simultaneously. Hope for your understanding.

E-warranty card is the warranty proof. It is equivalent to a paper warranty card. However, we suggest you keep your receipt well. It is the most important proof of your phone. For the Replacement warranty policy, the receipt is necessary.

If your phone has the built-in “vivo.com” app(1.1 and higher version), you can enter it>Support>Activate E-warranty card, then you can check the remaining warranty period of your phone on this interface.

You can also deduce the warranty period by the purchase time on the receipt. If you lost the receipt, you can contact our service center for the remaining warranty of your phone.

Warmly Tips: The remaining warranty period does not contain Extended warranty.

If the faults are not caused by the liquid or water and the warranty period is longer than 90 days, after all damaged parts are replaced, your phone has the remaining warranty. If it is less than 90 days, after all damaged parts are replaced, your phone has the 90-day warranty. If you just want to replace some damaged parts, the replaced parts have the 90-day warranty.

If the faults are caused by the liquid or water and the warranty period is longer than 90 days, the replaced parts has the remaining warranty. If it is less than 90 days, the replaced parts has the 90-day warranty. Your phone no longer has the warranty.
Warmly Tips:

Above warranty policy is applicable to the condition that the repair is charged.

If the repair is free and your phone is under warranty, after repair, your phone has the remaining warranty.

Don`t worry, if the warranty card and proof of purchase are lost, the warranty period is considered to begin 90 days after the date the phone was manufactured. For details, you can contact our service center.

The Vivo Extended Warranty service is available in our some markets. For the specific Vivo Extended Warranty service information, please contact our local service center.

If the faults are not caused by the liquid or water and the warranty period is longer than 90 days, after all damaged parts are replaced, your phone has remaining warranty. If it is less than 90 days, after all damaged parts are replaced, your phone has 90-day warranty. If you just want to replace some parts, the replaced parts have 90-day warranty.

If the faults are caused by the liquid or water and the warranty period is longer than 90 days, the replaced parts has remaining warranty. If it is less than 90 days, the replaced parts has 90-day warranty. Your phone no longer has warranty.
Note:

Above warranty policy is applicable to the condition that the repair is charged.

If the repair is free and your phone is under warranty, after the repair, your phone has the remaining warranty.

Thanks for your support. Since our phones sold in different regions may differ, please contact our local service center to confirme the warranty policy for your phone. In addition, our local service center can provide you with a free “software upgrade” service, regardless of whether your mobile phone is covered by the warranty.

It violates our warranty policy. The phones that have been repaired in other places have no longer the warranty service. We recommend you have your phone repaired at our service center.

The Vivo Extended Warranty service is available in our some markets. For the specific Vivo Extended Warranty service information, please contact our local service center.

If the firmware is downloaded from our official website and it is for your phone, the warranty is still valid after flashing your phone.

Please be assured that the warranty of your phone still works after it is recovered at service center.

You can replace it within 15 days, and will receive 1 year of free maintenance from the date when you replace your phone at our service center if there are any functional faults(For details, please refer to warranty terms).

For details, please be subject to our service center.