What do R and L on Vivo earphone (headphone/headset) mean?
The R means right side earphone and the L means left side one.
How to turn off Bluetooth earphone (headphone/headset)?
Long press the power button of your Bluetooth earphone until the red light blinks. When the indicator light goes off, the Bluetooth earphone is powered off.
Does Vivo phone come with 3.5mm headset (headphone/earphone) jack?
Our phones all come with the 3.5mm headset jack.
I cannot hear the sound through the earphone. What should I do?
Please don`t worry, here are some helpful methods for you:
1. Plug your earphone into another handset to check if there is the same issue. If yes, we recommend you change an earphone;
2. Plug in the earphone again and make sure it is plugged in fully;
3. If the earphone you are using is not original, please use the original one to check again;
4. Go to Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.
If above methods are not effective, please seek help from our service center.
Why can I not use the Bluetooth headset to play music?
Please don’t worry, here are some troubleshooting methods for you:
1. Make sure the Bluetooth headset is not mono as the mono headphone cannot play music;
2. Connect to another Bluetooth headset to check if there is the same issue. If not, we recommend you change a BT headset;
3. You can also connect your BT headset to another phone to check if there is the same issue. If yes, we recommend you change a BT headset;
4. Go to Settings>Bluetooth>find Bluetooth device>click icon to enter the Setting interface. Make sure the two audio switches are turned on;
5. Go to Settings>System update to update your phone to the latest version;
6. Access Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted;
If above measures are not effective, please seek help from our service center.
Why can I only hear sounds from the left side of the earphone?
Please don`t worry, you can follow these methods to fix it:
1. Change another earphone to check if there is the same issue. If no, we recommend you change an earphone;
2. Or plug your earphone into another phone to check if there is the same issue. If yes, we recommend you change an earphone;
3. Reboot your phone and check if there is dust or other materials in the phone jack;
4. Enter Settings>System update to upgrade your phone to the latest version;
5. Access Settings>More settings>Backup & Reset>Restore(Restore) all settings. Don`t worry, no data or media will be deleted.
If above measures are not effective, please seek help from our service center.
What can the button on Vivo earphone (headphone/headset) do?
1. It can take a picture by clicking the button;
2. Long pressing the button can bring up Google Assistant or Google Voice Search;
3. Clicking the button can answer or refuse calls;
4. When listening to music with i Music or some third party apps, it can play or pause music by clicking the button; double click can switch to next song, triple click can switch to last song(This feature is available on some vivo phones).
What should I do if there is dust in the headset jack?
Please don’t worry, you can take your phone to our service center for assistance.
Warmly Tips: The cleaning service is free at our service center. For details, you can contact our service center.
Why is there still sound from Speaker even in earphone mode?
If it is the incoming call or an alarm, the speaker still has sound to avoid missing important calls even in earphone mode. It is normal. In addition to the above situation, please refer to the methods below:
1. Plug your earphone into another handset to check if there is the same issue. If yes, we recommend you change an earphone;
2. Plug in the earphone again and make sure it is plugged in fully;
3. If the earphone you are using is not original, please use the original one to check again;
4. Go to Settings>More settings>Backup & Reset>Restore(Reset) all settings. Don`t worry, no data or media will be deleted.
If above methods are not effective, please seek help from our service center.
Why can I not plug the earphone into the jack completely?
Please don’t worry, we have some methods for you:
1. If it is a new phone, you can force to plug the earphone into the jack;
2. Check if there is dust or other material in the phone jack.
If above measures are not effective, please seek help from our service center.
How to connect to Bluetooth earphone (headphone/headset)?
1. Make sure that both your phone and your headset are well charged for the pairing process. A completely full charge is not required but the point is that you don’t want either device to shut off during the pairing process;
2. Enable Bluetooth on your phone if it isn’t already on(Go to Settings>Bluetooth, turn on the switch);
3. Switch your Bluetooth adapter on. The light on it should blink once;
4. On your phone, go to the Bluetooth settings and scan for devices. You will see the Bluetooth headset listed. Select it and let it make its connection.
If you are asked a password or code, enter 0000. If this code isn’t correct, refer to the manufacturer of the earphone for more information.